found a link to this on ScriptingNews: "Many, if not all companies have knowledge workers. Some, are composed entirely of knowledge workers. These people are domain experts. They keep up to-date (or should) with the evolution of knowledge within their chosen domain. They have thinking skills that have been developed to process data within that domain. Everything they think about within the envelope of that domain has value. Unfortunately, most companies don't capture, package, and distribute that insight. "
From: John Robb's Radio Weblog