Business to Employee: People want to share knowledge

From: Interactive Week: “one area that seems to be bucking the [downward] trend is the field of business-to-employee applications. Companies servicing this sector are reporting healthy revenue and, in fact, a number of firms are making new investments in B2E ventures.”

“B2E’s favored status comes from the simple fact that companies, big and small, have reported significant gains – both in cost reductions and productivity improvements – from implementing B2E applications. They cover the gamut from self-service access to … portals aimed at improving collaboration and communications among staff. What they have in common is a relatively low cost of implementation and a high return on investment (ROI).”

“B2E has been like a breath of fresh air, because what it shows is that the Internet is not worthless – it provides significant value”

“There are a lot of people that can build portals,” … “The question is: How many are building them from the perspective of the employee? That’s the primary reason why the technology is not effective – because it wasn’t built from the perspective of the employee that has to use it.”