"Web collaboration ASPs provide a useful, rapid approach to implementing a collaboration strategy that reduces costs while increasing knowledge exchange and accessibility."
"… estimated spending on Web collaboration ASPs is expected to climb with a growth curve that reflects the overall ASP marketplace. In 1999 IDC estimated that $250 million was spent on outsourcing collaboration. By 2004, the firm believes the figure will reach $2 billion worldwide."
"The business benefits of leveraging a Web collaboration ASP far outweigh the drawbacks. With the services available today, companies can increase communication internally and externally. In addition, the investment in the internal server infrastructure needed to support collaboration is greatly reduced, if not eliminated."