https://www.hatch.org/tags/identity/ Recent content in Identity on Steve Hatch's Blog Hugo en-us Tue, 10 Nov 2026 00:00:00 +0000 https://www.hatch.org/2026/11/10/caller-of-record/ Tue, 10 Nov 2026 00:00:00 +0000 https://www.hatch.org/2026/11/10/caller-of-record/ <p><img src="https://www.hatch.org/images/caller-of-record.png" alt="Your AI Made the Call. You&rsquo;re the Caller of Record."></p> <p><strong>When an AI agent makes a phone call for you, the contract has already decided who&rsquo;s on the line. You are. xAI put it in writing.</strong></p> <p>Quick roadmap:</p> <ul> <li>What xAI&rsquo;s Grok Bot Terms say about phone calls, quoted with section numbers</li> <li>Why your bank is making the same move</li> <li>The bug where my own system of record was wrong</li> <li>What a call receipt has to contain if you&rsquo;re the one on the hook</li> </ul> <hr> <h2 id="the-argument-ended-before-anyone-had-it">The argument ended before anyone had it</h2> <p>Grok Bot now places phone calls for people. According to <a href="https://www.therundown.ai/articles/ai-agents-can-now-make-your-phone-calls">The Rundown</a>, it waits on hold, books appointments and negotiates bills. <a href="https://www.teslarati.com/elon-musks-grok-bot-is-picking-up-the-phone-now-and-the-first-calls-are-wild/">Teslarati called the first calls &ldquo;wild.&rdquo;</a> The coverage is fun. The terms are more interesting.</p>